for power supplies & system components
Dear customer,
Please note the following return delivery conditions for a trouble-free processing of your complaint.
Always request an RMA number prior to any shipment via the form provided below.
Bicker Elektronik GmbH provides a three-year guarantee for all of its items. Batteries and battery packs as well as merchandise are excluded from this. They are guaranteed for one year. A guarantee case is linked to the following conditions:
The guarantee expires if:
- the device has been mechanically and / or electrically modified.
- there are indications of improper use, such as heavy soiling, sticking, corrosion, chemical effects and damage caused by external influences.
- the guarantee seal is broken.
- repairs or interventions have been carried out on the device by persons who are not authorized by us to do so.
- our device has been provided with spare parts, add-ons or accessories which are not original parts and which cause a defect.
Important:
- Without prior notification of the complaint via our RMA form (below), no processing takes place
- Please write the RMA No. clearly visible from the outside on the package and note this on the delivery documents
- Carriage unpaid return shipments of products will be rejected
- Returns must be in their original packaging or in equivalent packaging
- When returning batteries (regardless of their nature), it must always be ensured that they are protected against short circuits within the packaging
- When returning lithium-containing batteries, the applicable transport conditions must be complied with
- When returning mainboards, make sure that all attachments (CPU + FAN, RAM, etc.) are removed. If attachments remain on the returned goods, we will remove and dispose of them without further inquiry
Please complete the form below to request your RMA number.
If you have any questions about filling the form, please contact our support team by phone or email.
